The following institutions use ADRBO as their regulated External Complaints Body:

  • Royal Bank of Canada (RBC)
  • TD Bank Group (TD)
  • DirectCash Bank (DCB)
  • National Bank of Canada (NBC)

For information on making a complaint to your bank, please see Make a Complaint.

Under the Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations, ADRBO is required to make information available to the public about all sources of funding for its functions and activities as an external complaints body, including the fees charged to each of its members for its services and the method of calculating those fees. Please click here to see information regarding ADRBO’s sources of funding, including the fees charged to members.