The following institutions use ADRBO as their regulated External Complaints Body:

  • Bank of Nova Scotia (BNS)
  • DirectCash Bank (DCB)
  • National Bank of Canada (NBC)
  • Royal Bank of Canada (RBC)
  • Tangerine (part of BNS)
  • TD Bank Group (TD)

For information on making a complaint to your bank, please see Make a Complaint.

Under the Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations, ADRBO is required to make information available to the public about all sources of funding for its functions and activities as an external complaints body, including the fees charged to each of its members for its services and the method of calculating those fees. Please click here to see information regarding ADRBO’s sources of funding, including the fees charged to members.