ADR Chambers
Banking Ombuds Office

External Complaint Body

If you have a complaint against one of our participating banks in Canada, welcome to our website!

We are here to help you!

Our mandate is limited to investigating complaints and recommending compensation in cases involving an act or omission by one of the six following banks in the provision of a financial service to a customer that results in loss, damage or harm:  Digital Commerce Bank (DCB), the National Bank of Canada (NBC), the Royal Bank of Canada (RBC), Scotiabank (BNS), Tangerine (BNS), TD Bank Group (TD), or one of their subsidiaries.

hAVE A QUESTION?

Feel free to contact us by phone, email, fax or mail!

COVID-19 (Coronavirus) ADRBO Service Update

The COVID-19 (coronavirus) pandemic is a rapidly evolving situation. ADRBO is taking active steps to support federal, provincial, and community efforts to reduce the spread of the virus. These are unsettling times, but we want you to know that protecting the health of ourcommunity – including those for whom we provide services, our staff and our greater local and world communities at large – is our top priority while ensuring business continuity.

We are implementing safety measures that follow government health recommendations while still being committed to ensuring uninterrupted service. Effective March 19, 2020, and until further notice, in accordance with the most recent public health guidelines and declared state of emergency, ADRBO staff will work remotely to meet the needs of consumers, member banks , and the public. We will continue to respond to your inquiries, open consumer complaint files, and investigate cases.

During this unprecedented time, we request that consumers, member banks, and members of the public communicate with us as much as possible solely by telephone and electronic (email) means. We may not be able to respond to correspondence received by mail, or otherwise responses to mail correspondence may be significantly delayed by postal delays and/or limits on movement. We will conduct all meetings and investigative interviews by telephone and/or videoconference.

We will provide you with updates on any changes to our services as we progress through this health crisis and stay abreast of updates from world leaders and health organizations.

We recognize the importance of access to information sources and encourage individuals seeking additional information about the virus to visit Health Canada, the Ontario Ministry of Health and Long-Term Care and Toronto Public Health.

We wish the best of health to our entire community and will ensure that our services in your lives remain as smooth as possible.

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