Kileen Dagg Centurione is an experienced Investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and facilitator with ADR Chambers. In her mediation, conflict coaching and ombudsman practice, Kileen has facilitated the resolution of hundreds of disputes and conducted assessments and interventions, mainly in the areas of business, workplace, public institutions, insurance, education, and human rights matters. Kileen has earned a Certificate in Leadership from McMaster University, is a lawyer, and has a Master of Laws degree in Alternative Dispute Resolution. She has 20 years of experience in the conflict management industry, including serving as the full time Director of Windsor Mediation Services and as both a University and Municipal Ombudsman from 2012 to 2016. Kileen has been a member in good standing with the Law Society of Upper Canada since 2001, is a certified Ombudsman through the International Ombudsman Association, and is a qualified mediator member of the ADR Institute of Canada.
Kileen brings a wealth of both practical and academic experience to her role as an Investigator for the ADR Chambers Banking Ombuds Office. Dedicated to the enrichment of advocacy skills in the mediation context, Kileen co-founded and operated both the International Competition for Mediation Advocacy (ICMA) and Canadian National Mediation Advocacy Competition (CNMAC) beginning in 2008. She also volunteers her time to write cases, judge and mediate at the International Chamber of Commerce (Paris, France) Mediation Competition and American Bar Association Representation in Mediation National Competition. Kileen has also taught and coached several hundred students in dispute resolution, mediation, negotiation, and advocacy skills at the University of Windsor Faculty of Law, Osgoode Hall Law School, University of Western Ontario Faculty of Law, Conrad Grebel University College – University of Waterloo, and Sheridan College over the past 18 years.