Team

April Schulze

Ombuds

April Schulze is the Banking Ombuds for the ADR Chambers Banking Ombuds Office. Prior to becoming the Banking Ombuds, April served as the Deputy Ombuds. She was called to the Alberta bar in 2008 and the Ontario bar in 2015 and, prior to joining ADRBO, she practiced civil litigation with private law firms in both Calgary and Grande Prairie, Alberta.

Peter Maniatakis

Deputy Ombuds

Peter Maniatakis is the Deputy Ombudsman for the ADR Chambers Banking Ombuds Office. Peter is a lawyer who began his legal career at a criminal law firm before switching tracks and practicing law at a civil litigation law firm in Toronto.

Josee Thibodeau

Administrator

Josée Thibodeau is a member of the ADR Chambers Banking Ombuds Office. She handles inquiries and processes complaint applications. Josée is fluent in English and French.

Keith Perrett

Senior Advisor

Keith Perrett is a Senior Advisor for the ADR Chambers Banking Ombuds Office. Keith is a lawyer and engineer who has spent over twenty years working in the financial services sector. He has acted in wide variety of legal matters relating to personal and branch banking, personal and commercial lending, privacy, fraud, cheques and negotiable instruments, letters of credit and trade finance, and employment and conflict issues. Keith served as the Ombudsman of ADRBO before retiring from that position and also spent time as an ADRBO investigator.

Ben Drory

Compliance Officer

Ben Drory is the Compliance Officer with the ADR Chambers Banking Ombuds Office (ADRBO), who oversees that ADRBO meets its regulatory obligations, and that its investigations are completed in accordance with internal policy. Ben was formerly an Investigator with the ADRBO, and as such is familiar with the investigation process. Ben also works as an arbitrator respecting statutory accident benefits cases, and formerly worked as a mediator and settlement officer in that field. Several years ago, Ben administered the Investment Industry Regulatory Organization of Canada’s arbitration program, and the City of Brampton’s Office of the Integrity Commissioner.

Ellen Fry

Investigator

Ellen Fry is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers, the Ombudsman for the National Capital Commission and a Member of the Ontario Energy Board. As a former Member of the Canadian International Trade Tribunal, Ellen dealt with approximately 100 complaints about major procurements.

Gareth Oliver

Investigator

Gareth Oliver is an investigator with the ADR Chambers Banking Ombudsman Office. Gareth has recently returned to Canada after spending a number of years in London, England, where he worked as a bankruptcy examiner for the Insolvency Service, a legal department within the British Government.

Kimberly Cork

Investigator

Kimberly Cork is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator with ADR Chambers. In her mediation practice, Kimberly has facilitated the resolution of hundreds of disputes and civil litigation cases, mostly in the area of insurance and commercial matters.

Lorraine Howard

Investigator

Lorraine Howard is an Investigator with the ADR Chambers Banking Ombuds Office.  Prior to joining our organization, Lorraine worked as a lawyer for a provincial government ombudsman’s office.  She subsequently joined a bank’s legal department and assisted the branch banking network with legal inquiries involving many aspects of branch banking.

Kileen Dagg Centurione

Investigator

Kileen Dagg Centurione is an experienced Investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and facilitator with ADR Chambers. In her mediation, conflict coaching and ombudsman practice, Kileen has facilitated the resolution of hundreds of disputes and conducted assessments and interventions, mainly in the areas of business, workplace, public institutions, insurance, education, and human rights matters. Kileen has earned a Certificate in Leadership from McMaster University, is a lawyer, and has a Master of Laws degree in Alternative Dispute Resolution. She has 20 years of experience in the conflict management industry, including serving as the full time Director of Windsor Mediation Services and as both a University and Municipal Ombudsman from 2012 to 2016. Kileen has been a member in good standing with the Law Society of Upper Canada since 2001, is a certified Ombudsman through the International Ombudsman Association, and is a qualified mediator member of the ADR Institute of Canada.

Lynda Tanaka

Investigator

Lynda Tanaka is an investigator with the ADR Banking Ombuds Office and with the ADR Chambers Ombuds Office. She is also an arbitrator at ADR Chambers on the Statutory Accident Benefits roster. She holds the designations of Fellow of the Chartered Institute of Arbitrators and of Chartered Arbitrator of the ADR Institute of Canada Inc.  

Susan Bellan

Investigator

Susan Bellan is an investigator with ADR Chambers Banking Ombuds Office, a Roster Mediator – Toronto with the Attorney General’s Ontario Mandatory Mediation Program and mediates a wide range of civil and commercial disputes in her private mediation practice.

Deborah Anschell

Investigator

Deborah Anschell is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers. In her mediation practice, Deborah has facilitated the settlement of hundreds of complex civil cases in a variety of subject matters including insurance, real estate, employment and corporate/commercial matters.

Marcel Mongeon

Investigator

Marcel Mongeon is a bilingual investigator with the ADR Chambers Banking Ombuds Office. He has served as a deputy judge in Ontario’s small claims court system for more than 20 years where he has heard dozens of cases involving Canadian chartered banks.

Georges Dessaulles

Investigator

Georges Dessaulles is an investigator with the ADR Chambers Banking Ombuds Office. Georges is a lawyer who recently retired after spending over thirty years working in the financial services sector.

Burton Tait Q.C

Investigator

Burton Tait is an experienced investigator with ADR Chambers Banking Ombuds Office. His appointment followed 40 years as a senior litigation partner with McCarthy Tetrault, dealing with a wide variety of commercial claims, including major disputes acting for or against leading Canadian banks and other senior financial institutions.

David Dingwall

Investigator

David Dingwall is an investigator with ADRBO. He is also an arbitrator and mediator with ADR Chambers. David’s practice consists of domestic and international arbitration and mediation in the areas of corporate/commercial, corporate governance, public policy, and labour law. David is on the Panel of International Commercial Arbitrators, appointed by the ICC National Committee of the Canadian Chamber of Commerce, and is a founding member of the Toronto Arbitrators’ Society.

Donald Granatstein

Investigator

Donald L. Granatstein is an investigator with ADR chambers Banking Ombuds Office. He is also a mediator and arbitrator with ADR Chambers, and practices law full-time in areas of personal injury, business law and wills and estates.

Barry S. Arbus, Q.C.

Investigator

Barry S. Arbus is an experienced arbitrator, mediator and has acted as corporate counsel to Canadian and international businesses with an emphasis on international transactions. He has extensive experience as a lawyer and in alternative dispute resolution in various industries including finance, manufacturing, entertainment, hospitality, communications and health care.

Louie Reznick

Investigator

Louie Reznick is an investigator with the ADR Chambers Banking Ombudsman Office. He is also a mediator and arbitrator with ADR Chambers, and a Deputy Judge of the Small Claims Court, Toronto Region. He has been appointed Arbitrator by the Financial Commission of Ontario and he is Certified by the Law Society of Upper Canada as a Specialist is Civil Litigation. He had been appointed to the Roster of Pre-Hearing Arbitrators at the Ontario Insurance Commission (now known as the Financial Services Commission of Ontario) and had also been appointed to the Roster of Mediators for Mandatory Mediations in Toronto.

Jonathan Jacobs

Investigator

Jonathan Jacobs is an investigator with the ADR Chambers Banking Ombuds Office. He is also a lawyer and is admitted to practice law in the Province of Ontario, the State of New York and the United States Court of International Trade. Jonathan is currently an Adjunct Professor at the University of Toronto Law School where he teaches a course on Negotiation.

Ted McDermott

Investigator

Ted McDermott is an Investigator with ADR Chambers Banking Ombudsman’s Office.  He is also a Mediator and Arbitrator.

Ted McDermott was a senior partner in the law firm of Osler, Hoskin & Harcourt LLP, one of Canada’s premier law firms, from 1974-2009 when he retired from active practice with the firm. 

Marvin Huberman

Investigator

Marvin Huberman is an investigator or with ADR Chambers Banking Ombuds Office.  He is also a trial and appellate lawyer, a certified specialist in civil litigation, and a mediator and chartered arbitrator, specializing in complex corporate/commercial cases, including securities, shareholder remedies, directors and officers, banking, and bills of exchange, disputes.

Kimberly Parish

Investigator

Kim Parish is an investigator with the ADR Chambers Banking Ombuds Office. Kim previously performed work for the Workplace Safety and Insurance Board in which she investigated claims for workers claiming initial entitlement to benefits.

Deborah Steinberger

Investigator

Deborah Steinberger is an Investigator with the ADR Chambers Banking Ombuds Office.

Deborah is a trilingual U.S.-trained attorney with extensive experience representing clients in numerous industries in complex litigation and arbitration matters.

Norman May

Investigator

Norman May is an investigator with the ADR Chambers Banking Ombudsman Office. He is an experienced securities and corporate lawyer, a former law professor, proficient in French and a member both of the Ontario and Quebec bar associations.

Thérèse Reilly

Investigator

Thérèse Reilly is an investigator with ADR Chambers Banking Ombuds Office. Thérèse is a privacy lawyer and consultant in the Toronto area with substantial legal and compliance experience. In her leadership roles, she has advised organizations on legal matters in Canada for the past 22 years in the financial, technology, real estate and transportation services sectors. She has developed and delivered numerous training programs and has advised business on legal risks in major business activities.

D. Bruce MacDougall, Q.C.

Investigator

D. Bruce MacDougall is an Investigator with ADR Chambers Banking Ombudsman’s Office. He is also a Mediator and Arbitrator.

He is an engineer and a lawyer. He continues to practice law but also acts as a mediator and arbitrator.

Richard Austin

Investigator

Richard Austin is an investigator with ADR Chambers Banking Ombuds Office. He is a lawyer in private practice in association with Conduit Law with more than 25 years of experience. His career has been focused on the financial services industry having held positions with ever increasing authority at the Ontario Securities Commission, a Canadian Chartered Bank and a national financial planning firm. In addition, he acted as Counsel to one of Canada’s largest law firms.