Team

April Schulze
Ombuds

April Schulze is the Banking Ombuds for the ADR Chambers Banking Ombuds Office. Prior to becoming the Banking Ombuds, April served as the Deputy Ombuds. She was called to the Alberta bar in 2008 and the Ontario bar in 2015 and, prior to joining ADRBO, she practiced civil litigation with private law firms More…

Peter Maniatakis
Deputy Ombuds

Peter Maniatakis is the Deputy Ombudsman for the ADR Chambers Banking Ombuds Office. Peter is a lawyer who began his legal career at a criminal law firm before switching tracks and practicing law at a civil litigation law firm in Toronto. More…

Josee Thibodeau
Administrator

Josée Thibodeau is a member of the ADR Chambers Banking Ombuds Office. She handles inquiries and processes complaint applications. Josée is fluent in English and French. More…

Keith Perrett
Senior Advisor

Keith Perrett is a Senior Advisor for the ADR Chambers Banking Ombuds Office. Keith is a lawyer and engineer who has spent over twenty years working in the financial services sector. He has acted in wide variety of legal matters relating to personal and branch banking, personal and commercial lending More…

Ben Drory
Compliance Officer

Ben Drory is the Compliance Officer with the ADR Chambers Banking Ombuds Office (ADRBO), who oversees that ADRBO meets its regulatory obligations, and that its investigations are completed in accordance with internal policy. Ben was formerly an Investigator with the ADRBO, and as such is familiar with the investigation process. More…

Deborah Anschell
Investigator

Deborah Anschell is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers. In her mediation practice, Deborah has facilitated the settlement of hundreds of complex civil cases in a variety of subject matters including… More…

Barry S. Arbus, Q.C.
Investigator

Barry S. Arbus is an experienced arbitrator, mediator and has acted as corporate counsel to Canadian and international businesses with an emphasis on international transactions. He has extensive experience as a lawyer and in alternative dispute More…

Richard Austin
Investigator

Richard Austin is an investigator with ADR Chambers Banking Ombuds Office. He is a lawyer in private practice in association with Conduit Law with more than 25 years of experience. More…

Georges Dessaulles
Investigator

Georges Dessaulles is an investigator with the ADR Chambers Banking Ombuds Office. Georges is a lawyer who recently retired after spending over thirty years working in the financial services sector. More…

David Dingwall
Investigator

David Dingwall is an investigator with ADRBO. He is also an arbitrator and mediator with ADR Chambers. David’s practice consists of domestic and international arbitration and mediation in the areas of corporate/commercial, corporate governance, public policy, and labour law. More…

Ellen Fry
Investigator

Ellen Fry is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers, the Ombudsman for the National Capital Commission and a Member of the Ontario Energy Board.More…

Paul Godin
Investigator

Paul Godin is an Investigator with the ADR Chambers Banking Ombuds Office and the Director of U.S. Operations for ADR Chambers. He is also a lawyer, mediator, arbitrator, trainer, and designer… More…

Donald Granatstein
Investigator

Donald L. Granatstein is an investigator with ADR chambers Banking Ombuds Office. He is also a mediator and arbitrator with ADR Chambers, and practices law full-time in areas of personal injury, business law and wills and estates. More…

Jonathan Jacobs
Investigator

Jonathan Jacobs is an investigator with the ADR Chambers Banking Ombuds Office. He is also a lawyer and is admitted to practice law in the Province of Ontario, the State of New York and the United States Court of International Trade. More…

D. Bruce MacDougall, Q.C.
Investigator

D. Bruce MacDougall is an Investigator with ADR Chambers Banking Ombudsman’s Office. He is also a Mediator and Arbitrator. He is an engineer and a lawyer. He continues to practice law but also acts as a mediatorMore…

Norman May
Investigator

Norman May is an investigator with the ADR Chambers Banking Ombudsman Office. He is an experienced securities and corporate lawyer, a former law professor, proficient in French and a member both of the Ontario and Quebec bar associations. A more detailed CV is posted on the web site of ADR Chambers.

Ted McDermott
Investigator

Ted McDermott is an Investigator with ADR Chambers Banking Ombudsman’s Office. He is also a Mediator and Arbitrator. Ted McDermott was a senior partner in the law firm of Osler, Hoskin & Harcourt LLP, one of Canada’s premier law firms, from 1974-2009 when heMore…

Gareth Oliver
Investigator

Gareth Oliver is an investigator with the ADR Chambers Banking Ombudsman Office. Gareth has recently returned to Canada after spending a number of years in London, England, where he worked as a bankruptcy examiner for the Insolvency Service, a legal department within the British Government. More…

Thérèse Reilly
Investigator

Thérèse Reilly is an investigator with ADR Chambers Banking Ombuds Office. Thérèse is a privacy lawyer and consultant in the Toronto area with substantial legal and compliance experience.More…

Louie Reznick
Investigator

Louie Reznick is an investigator with the ADR Chambers Banking Ombudsman Office. He is also a mediator and arbitrator with ADR Chambers, and a Deputy Judge of the Small Claims Court, Toronto Region. More…

Deborah Steinberger
Investigator

Deborah is a trilingual U.S.-trained attorney with extensive experience representing clients in numerous industries in complex litigation and arbitration matters. Deborah has also…More…