ADRBO Complaint Feedback Form CompanyPlease take a moment to tell us how we did. You will not be contacted in response to your feedback.For each of the questions below, please answer yes or no. I was able to lodge my complaint in the Canadian official language of my choice. Yes No ADRBO services were provided to me free of charge. Yes No ADRBO provided me with information on its complaint handling procedures and terms of reference. Yes No ADRBO provided me with a reason, in writing, why my complaint fell outside its terms of reference within the timelines set out in its procedures. Yes No For each of the questions below, please rank us by selecting from 1 (strongly disagree) to 5 (strongly agree). The intake office acknowledged my submission promptly. 1 2 3 4 5 When I requested assistance with my complaint, ADRBO provided me with information and assistance to enable me to understand the complaint process and/or terms of reference. 1 2 3 4 5 I found ADRBO's process easy to understand and follow. 1 2 3 4 5 Written correspondence from ADRBO was clear. 1 2 3 4 5 The final letter I received addressed all of the issued I raised in my complaint. 1 2 3 4 5 Everyone I interacted with at ADRBO during my complaint was informative, communicative and courteous. 1 2 3 4 5 My complaint was resolved to my satisfaction. 1 2 3 4 5
