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Banking Ombuds Office
External Complaint Body
If you have a complaint against one of our participating banks in Canada, welcome to our website!
We are here to help you!
Our mandate is limited to investigating complaints and recommending compensation in cases involving an act or omission by one of the six following banks in the provision of a financial service to a customer that results in loss, damage or harm: Digital Commerce Bank (DCB), the National Bank of Canada (NBC), the Royal Bank of Canada (RBC), Scotiabank (BNS), Tangerine (BNS), TD Bank Group (TD), or one of their subsidiaries.
hAVE A QUESTION?
Feel free to contact us by phone, email, fax or mail!