Our mandate is limited to investigating complaints and recommending compensation in cases involving an act or omission by one of the six following banks in the provision of a financial service to a customer that results in loss, damage or harm:  Digital Commerce Bank (DCB), the National Bank of Canada (NBC), the Royal Bank of Canada (RBC), Scotiabank (BNS), Tangerine (BNS), TD Bank Group (TD), or one of their subsidiaries.