Team

Ombuds

Britt Warlop is the Banking Ombudsman for the ADR Chambers Banking Ombuds Office (ADRBO). Britt is a lawyer with experience in investigations and employment law.

Deputy Ombuds

Peter Maniatakis is the Deputy Ombudsman for the ADR Chambers Banking Ombuds Office. Peter is a lawyer who began his legal career at a criminal law firm before switching tracks and practicing law at a civil litigation law firm in Toronto.

Ombudsman Officer

Kayla Albin is the Ombudsman Officer for the ADR Chambers Banking Ombuds Office (ADRBO). Kayla began her legal career at a major full-service law firm in downtown Toronto in corporate practice. Kayla earned her J.D. at Osgoode Hall Law School of York University and her Bachelor of Commerce with First-Class Honours at Queen’s University.

Administrator

Susan Felver is a member of the ADR Chambers Banking Ombuds Office. She handles inquiries and processes complaint applications. Susan is fluent in English and French.

Administrator

Diane Menanteau is a member of the ADR Chambers Banking Ombuds Office. She is fluent in French and English and assists with the management of inquiries and processes complaint applications. Diane also works on business development and design projects for ADRBO.

Compliance Officer

Mark Lawrence is the Compliance Officer with the ADRBO, who oversees that the ADRBO meets its regulatory obligations and that its investigations are completed in accordance with internal policy. Mark is also a mediator with ADR Chambers and an alternative dispute resolution instructor with the Stitt Feld Handy Group.
Mark earned his J.D. at the Osgoode Hall Law School and his B.Comm at Ryerson University.

Investigator

Barry S. Arbus is an experienced arbitrator, mediator and has acted as corporate counsel to Canadian and international businesses with an emphasis on international transactions. He has extensive experience as a lawyer and in alternative dispute resolution in various industries including finance, manufacturing, entertainment, hospitality, communications and health care.

Investigator

Barry Bresner is an investigator with the ADR Chambers Banking Ombuds Office. He is also a mediator and arbitrator with ADR Chambers. Recently retired after 38 years of practicing commercial and insurance litigation with a major national law firm, he has handled and resolved a wide variety of disputes in the financial services industry.

Investigator

Ben Drory is an Investigator with the ADR Chambers Banking Ombuds Office. He is a Chartered Mediator and Chartered Arbitrator, and a Director of the ADR Institute of Ontario. Ben has mediated a large number of insurance and community disputes, and investigated municipal Code of Conduct inquiries in the Cities of Toronto and Markham. He coaches students in dispute resolution, and is an experienced legal writer.

Investigator

Cindy is a mediator and investigator with ADR Chambers.

Cindy mediates long term disability, personal injury, employment, property and casualty and reinsurance disputes. Her areas of expertise include insurance, employment, workplace, franchise and commercial disputes. Cindy has considerable background in claims management, people management, career coaching and consulting experience, to help people successfully resolve their disputes.

Investigator

Investigator

Deborah Anschell is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers. In her mediation practice, Deborah has facilitated the settlement of hundreds of complex civil cases in a variety of subject matters including insurance, real estate, employment and corporate/commercial matters.

Investigator

Deborah Steinberger is an Investigator with the ADR Chambers Banking Ombuds Office.

Deborah is a trilingual U.S.-trained attorney with extensive experience representing clients in numerous industries in complex litigation and arbitration matters.

Investigator

Ellen Fry is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator and arbitrator with ADR Chambers and is a former Ombudsman for the National Capital Commission, a former Member of the Ontario Energy Board and a former Member of the Canadian International Trade Tribunal.

Investigator

Eric Duchesne is a bilingual investigator with the ADR Chamber Banking Ombuds Office. He has served as an assistant ombudsman for a Canadian Chartered Bank for more than 9 years and has worked in the financial sector since 1996. Eric has facilitated the resolution of hundreds of complex banking, investment and insurance disputes.

Investigator

Gareth Oliver is an investigator with the ADR Chambers Banking Ombudsman Office. Gareth has recently returned to Canada after spending a number of years in London, England, where he worked as a bankruptcy examiner for the Insolvency Service, a legal department within the British Government.

Investigator

Georges Dessaulles is an investigator with the ADR Chambers Banking Ombuds Office. Georges is a lawyer who recently retired after spending over thirty years working in the financial services sector.

Investigator

Glen Grunwald is an investigator with ADR Chambers Banking Ombuds Office.  He received his Juris Doctorate degree from Northwestern University in Chicago, Illinois and is licensed to practice in the State of Colorado.  He also has an MBA and Bachelor of Science degree in Business from Indiana University in Bloomington, Indiana.

Investigator

Heather Bird is an investigator with ADR Chambers Banking Ombuds Office. She is also a criminal lawyer with a practice in Hamilton, Ontario. Heather Bird has law degrees from both Canada and the U.S. and is licensed to practice law in Ontario, New York and Connecticut. She is a former journalist and an author of two books on criminal trials.

Investigator

Investigator

Jeff Musson is a mediator, arbitrator, negotiator, facilitator and ADR systems designer.  His ADR practice focuses on commercial/business, technology, financial and insurance disputes.  Jeff has acted in many complex mediations, settlement conferences and arbitrations (Over 900+ cases).

Investigator

Jonathan Jacobs is an investigator with the ADR Chambers Banking Ombuds Office. He is also a lawyer and is admitted to practice law in the Province of Ontario, the State of New York and the United States Court of International Trade. Jonathan is currently an Adjunct Professor at the University of Toronto Law School where he teaches a course on Negotiation.

Investigator

Kimberly Cork is an investigator with ADR Chambers Banking Ombuds Office. She is also a mediator with ADR Chambers. In her mediation practice, Kimberly has facilitated the resolution of hundreds of disputes and civil litigation cases, mostly in the area of insurance and commercial matters.

Investigator

Lorraine Howard is an Investigator with the ADR Chambers Banking Ombuds Office.  Prior to joining our organization, Lorraine worked as a lawyer for a provincial government ombudsman’s office.  She subsequently joined a bank’s legal department and assisted the branch banking network with legal inquiries involving many aspects of branch banking.

Investigator

Louie Reznick is an investigator with the ADR Chambers Banking Ombudsman Office. He is also a mediator and arbitrator with ADR Chambers, and a Deputy Judge of the Small Claims Court, Toronto Region. He has been appointed Arbitrator by the Financial Commission of Ontario and he is Certified by the Law Society of Upper Canada as a Specialist is Civil Litigation. He had been appointed to the Roster of Pre-Hearing Arbitrators at the Ontario Insurance Commission (now known as the Financial Services Commission of Ontario) and had also been appointed to the Roster of Mediators for Mandatory Mediations in Toronto.

Louise is a Fellow and Chartered Arbitrator (CIArb) and accredited mediator with extensive international experience in the areas of commercial/corporate law, employment and insurance law. She has arbitrated cases under ICC, HKIAC and UNCITRAL Rules including wrongful dismissal, sales, banking, construction and shareholder disputes in Asia, Europe, the Middle East and Canada.

Investigator

Marcel Mongeon is a bilingual investigator with the ADR Chambers Banking Ombuds Office. He has served as a deputy judge in Ontario’s small claims court system for more than 20 years where he has heard dozens of cases involving Canadian chartered banks.

Investigator

Michael L. Maynard is an Investigator with the ADR Chambers Banking Ombuds Office. He is also a Mediator and Facilitator with ADR Chambers.

Michael mediates a variety of litigated and other interpersonal disputes. His areas of practice include administrative, code of conduct/disciplinary, contract, insurance, landlord/tenant, and workplace matters.

Investigator

Morris Winer is an experienced arbitrator, negotiator, and mediator. He is a former litigator, judge, and paralegal and student instructor/ teacher. He was recently an arbitrator associated with ADR Chambers.

Investigator

Tony is a mediator, arbitrator and investigator with ADR Chambers.

Tony’s areas of expertise include insurance, estates, arts & entertainment, media & communications, real estate, small business, commercial, health care, and workplace disputes. Tony taught negotiation and mediation at Humber College from 2005 to 2008, and taught ADR and negotiation at the Law Society of Ontario and Osgoode Hall Law School between 1989 to 1992.